The Westin Nashville
  • 25-Aug-2017 to 24-Oct-2017 (EST)
  • Front Desk
  • Nashville, TN, USA
  • Full Time

Through vibrant design, unique programming and entertainment, the Westin Nashville provides an energetic atmosphere and unmatched service just steps away from the city's historic entertainment district.  Guests enjoy spectacular city views from every room or by relaxing in our two-story rooftop restaurant, bar and pool.  The lobby dining experience features live entertainment and is the social center of Music City drawing travelers and locals alike.

 

The Westin Nashville's success is a product of selecting individuals who share our values of Respect, Integrity, Passion for Excellence, Team Work and willingness to be positive contributors to our Community. 

 

What we believe and hold dear:

 

  • Guests come first. Obsess about every touch point.
  • Initiative and creativity are encouraged and rewarded. Study the book, then throw it out.
  • People and teams are empowered. Presume trust and be transparent
  • Actions speak louder than words. No airs or graces.
  • Hire the best, then get out of their way. Keep learning. Together, we'll go far

 

About the job:

 

Purpose:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages.  Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Qualifications: 

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

What the Westin Nashville Offers:

Besides being able to work with and learn from some of the best in the business, Westin Nashville has competitive compensation and benefits as well as a wide variety of perks.

  • Our medical plans feature unheard of $500 deductibles, along with dental and vision coverage. We offer Life Insurance, for you, your spouse and child.  In addition - Long and Short-Term Disability and AD&D insurance. Coverage comes complete with access to a 24/7 nurse line.
  • You start earning paid time off (PTO) on Day 1.
  • Speaking of time off, your vacation budget can go farther. We offer the widely popular Marriott hotel room and food and beverage discounts.  That means very low rates at hotels almost everywhere you go.  We have other discounts too on everything from movie tickets, to Costco and gym memberships, shows, sporting events, Disney World, even car buying.
  • Parking for Westin Nashville Team Members is easy and available next to the hotel.  We subsidize the cost so it's very affordable.  Prefer to ride than drive? We'll support you by helping defray your monthly Public Transportation costs.
  • We provide you a uniform and clean it at no charge.
  • We have our own team member dining room offering complimentary (yes, free) meals.
  • You will become eligible for our 401k retirement savings plan after just six months, and we offer a company match on your contributions.
  • Our expanded Employee Assistance Program (EAP) includes help and support on everything from legal advice, financial planning, to elder care questions.
  • As Community is one of our values, we encourage our team members to take part and give back to the community both individually, and through our various outreach activities throughout the year.
  • We'll train you, keep you challenged, and growing and developing personally.  Our hotel is filled with people who started out wanting a job, but found a career.

 The Westin Nashville is an equal opportunity employer.

 

The Westin Nashville
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